Privacy policy

Protecting your privacy is our priority, please read this information carefully!

This Privacy Policy relates to the confidentiality of personal data collected during the registration process of Buyers on the website www.petriana.hr, as well as during the registration process of Users who receive notifications about products and opportunities from the website www.petriana.hr. This Privacy Policy is an integral part of the Purchase Terms (Pre-Contractual Information) of the website www.petriana.hr. Fanon d.o.o., as the service provider of the website www.petriana.hr, adheres to applicable regulations aimed at protecting the privacy of its Buyers and Users, particularly the General Data Protection Regulation (GDPR) of the EU. This document describes how the data controller, Fanon d.o.o., V. Nazora 126, Petrijanec (hereinafter referred to as Fanon), processes personal data.

Customers of the website www.petriana.hr (hereinafter referred to as “Customers”) and Users receiving notifications about products and opportunities from bio&bio (hereinafter referred to as “Users”) are encouraged to read everything provided on this page to better understand what data Fanon collects and processes, for what purposes, on what legal basis, with whom and why it shares the data, what protective measures it implements, and what rights you have regarding access to personal data, correction, deletion, and your right to object.

Every Customer or User who has any questions regarding personal data can send an email to [email protected]. By accepting this Privacy Policy by clicking during the registration of the Customer or by signing up on the website www.petriana.hr as a User receiving notifications about products and opportunities from the Petriana store and web shop, the Customer or User confirms that they have read, understood, and agree to the processing of personal data as outlined in this Statement.

What type of personal data does Fanon collect and process through the website www.petriana.hr?

In addition to the aforementioned data, we automatically collect information from your computer, which may include your IP address. There are also situations where we automatically gather other types of data, such as the date and time of access to the website www.petriana.hr, information about the hardware, software, or web browser you are using, as well as details about your computer’s operating system, application version, and language settings.

We may also collect information about clicks and the pages you have viewed. We recommend that Customers take care of their login password for their user account on the website www.petriana.hr. When choosing a password combination, we suggest using a mix of uppercase and lowercase letters along with numbers, and that your password should be at least six characters long. Additionally, we recommend changing your password periodically (at least once a year).

For what purpose does Fanon collect and process personal data?

Fanon collects and processes personal data of Customers from the website www.petriana.hr for the purpose of conducting secure authentication checks for Customers accessing the website, fulfilling purchase agreements for goods or services, delivering goods to Customers, communicating with Customers, and addressing any legal matters related to the execution of contracts. Additionally, we implement automated processes for data processing to continually improve our services in the interest of Customers, aiming to create a more personalized offering and to tailor our products and services to the habits and needs of Customers. Fanon also collects and processes personal data of Customers registered in their user profiles on the website www.petriana.hr, specifically for the Petriana Club Card profile, to create personalized content through automated data processing processes.

Fanon collects and processes the personal data of Users who receive notifications about products and offers for the purpose of sending notifications, invitations to participate in prize contests via email, social media, or other communication channels to which the Customer has previously subscribed. This data may also be used for any legal proceedings related to the execution of contracts, creating user profiles to ensure personalized notifications, conducting market research, and improving the efficiency and quality of our services.

Fanon does not collect data about children. If we become aware that such data has been transferred to us without the consent of a parent or guardian for children under 16 years of age, we will remove it without delay. Minors under the age of 16 are not permitted to use the website www.petriana.hr. No part of the website www.petriana.hr is designed to attract anyone under the age of 16.

What is the legal basis for processing personal data?

By entering their personal data and confirming (by clicking) acceptance of the General Terms of Business and this Privacy Policy, as well as the conditions for using personal data, the Customer establishes a contractual relationship that serves as the basis for purchasing products and services of their choice on the website www.petriana.hr. This relationship is outlined in the Purchase Conditions (pre-contractual information), and therefore, the processing of these personal data is lawful as actions are taken at the Customer’s request to facilitate the purchase of products and services per the Customer’s order. A Customer who registers for the Petriana Club Card, by entering their personal data and confirming (by clicking) the Sign Up button, gives consent for the processing of their personal data.

A User who registers to receive notifications about products and opportunities by entering their data on the website www.petriana.hr and confirming the accuracy of their email address through a double opt-in process gives consent for the processing of their personal data. The User can withdraw their consent at any time by notifying the data protection officer at the email address [email protected].

With which recipients does Fanon share personal data?

Fanon will not share the personal data of the Customer or User with other parties except in the cases specified in the next point and in the situation when positive regulations require it. Fanon will share the Customer’s personal data with:

1. To the service providers of goods distribution with whom it has a permanent contract for the purpose of fulfilling orders, delivering packages, and sending postal and email correspondence. The distribution service provider may request to see the Customer’s ID at the time of package delivery when personally picking up the goods, all for the purpose of carrying out the package delivery service and keeping a record of who received the package. If the Customer refuses to provide this information, the package will not be delivered to them.
2. To the sponsors of prize contests in the process of delivering the prize to the winner, when Fanon, as the organizer of the contest, specifies in the contest rules that the delivery of the prize to the winner will be organized by the sponsor.

Processing of personal data in the process of payment by credit and debit cards When paying on our web store, use Stripe – an advanced system for securely accepting payment cards online. Stripe ensures complete secrecy of your card data from the moment you enter it in the Stripe payment form. Payment data is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to employees of the Stripe system. An isolated core independently transfers and manages sensitive data, keeping it completely secure. Stripe considers all information collected to be bank confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely safe, and its privacy is guaranteed by the most modern protection mechanisms. Only data necessary for the performance of work are collected in accordance with the prescribed demanding procedures for online payment. The security controls and operational procedures applied to our infrastructure ensure the immediate reliability of the Stripe system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of provisions on information security, they permanently maintain and improve the level of system security by protecting your card data.

Period in which personal data will be stored

Fanon stores the personal data of registered Customers of the website www.petriana.hr for the period necessary to fulfill the purpose of processing, which lasts until the moment when the registration is active and for six months after the termination of the Customer’s registration, during which any complaints from the previous period will be resolved. Fanon stores the personal data of registered Users who receive notifications about products and opportunities for the duration of the processing purpose, which lasts until the moment when the registration is active.

Access and correction of personal data

The Customer and User have the option to access their personal data at any time by logging into the website and accessing their ‘profile,’ where they can review the personal information they have shared on the website www.petriana.hr. The Customer and User can also request and receive complete information from Fanon about the personal data that is stored, as well as corrections to that data, by sending an email to the data protection officer at: [email protected].

Deletion of personal data (right to be forgotten)

The Customer and User have the right to request the deletion of personal data at any time (the right to be forgotten). The Customer can do this by sending a request to the email address of the data protection officer at [email protected], and the data will be deleted within thirty days. Purchase data through the webshop will remain stored in the account for the respective purchase in accordance with other legal obligations. The User can submit a deletion request in any communication they receive from Fanon via email or can send an email to the data protection officer at [email protected] stating that they want their personal data deleted. Fanon has appointed a Data Protection Officer in accordance with relevant regulations, whom you can contact regarding any questions related to the processing of your personal data or the exercise of your rights to data protection. Contact: [email protected].